International shipping and return policies
Real Japan Artworks specializes in custom-made, on-demand Japanese art and cultural items. All products are manufactured specifically for each order through our trusted manufacturing partners, ensuring unique quality and authenticity. This policy outlines our shipping methods, delivery times, and return procedures for our custom-made products in compliance with FTC e-commerce regulations.
All orders are custom-made and processed through Etsy's secure platform.
Since all our products are custom-made and manufactured on-demand, the total delivery time includes both production time and shipping time. Production begins only after your order is confirmed and payment is received.
Custom manufacturing of your order
Delivery from manufacturing facilities
Important: The exact delivery date for your specific order will be displayed during checkout on our Etsy store. Please check the estimated delivery date shown there for the most accurate information.
Standard courier service from manufacturing facilities
Priority courier service for faster delivery
Our products are manufactured and shipped from various locations, primarily within the United States and some European Union countries, depending on the specific product and manufacturing requirements. This allows us to provide faster delivery times and reduce shipping costs for our customers.
Note: For specific shipping origin and delivery details for each product, please check the individual product page on our Etsy store, as this information varies by item.
We ship to most countries worldwide. Shipping costs and delivery times vary by location and manufacturing facility. Please check the specific shipping information for your country during checkout on Etsy.
Shipping costs are calculated based on destination, package weight, and selected shipping method. All prices are displayed in USD and include handling fees.
Note: Prices are estimates and may vary. Actual shipping costs will be calculated at checkout based on your specific location and selected items. For the most accurate shipping information, please check the individual product page.
Once your order is shipped, you will receive:
You can track your order through:
If you have not received tracking information within 5 business days of your order, please contact us immediately.
Important Notice: Due to the custom-made nature of our products, we generally do not accept returns or exchanges for customer preference changes. All products are manufactured specifically for each order.
We accept returns only for defective or damaged items that are not the customer's fault. Returns must be initiated within 30 days of delivery through your Etsy account.
For defective or damaged items, we will provide a prepaid return shipping label and full refund including original shipping costs.
Customers are responsible for return shipping costs only if the issue was caused by the customer or if the return is not approved.
Important Notice: Due to our custom-made production model, we do not maintain inventory and cannot offer exchanges for customer preference changes.
We offer exchanges only for defective or damaged items that are not the customer's fault. Since all products are custom-made, we will manufacture a replacement item specifically for you.
Note: Since all items are custom-made, replacement items will be manufactured specifically for you and may take the same production time as the original order.
International shipments may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient.
Some countries have restrictions on importing certain types of art or cultural items. We reserve the right to refuse shipping to destinations where we cannot ensure compliance with local regulations.
International shipments may experience delays due to customs processing, local holidays, or other factors beyond our control. We will provide tracking information to help monitor delivery progress.
If your item arrives damaged, please take photos and contact us immediately. We will provide a prepaid return label and full refund or replacement.
If your package is lost in transit, we will work with the shipping carrier to locate it or provide a full refund/replacement.
If you receive the wrong item, we will provide a prepaid return label and ship the correct item at no additional cost.
For any shipping or return issues, please contact us through:
We aim to respond to all inquiries within 24-48 hours during business days.
For questions about shipping, returns, or any other order-related issues:
For urgent shipping issues, please include "URGENT" in your message subject line.